Welcome to NovaHeal. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our site.

1. General Conditions

By using our website, you confirm that you are at least 18 years old or have permission from a parent/guardian.
We reserve the right to refuse service to anyone for any reason at any time.

You agree not to use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction.

2. Product Use

NovaHeal products are designed for general wellness and comfort.
They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.

Always follow the instructions provided.
Misuse of the product voids any guarantees or claims.

3. Accuracy of Information

We strive to ensure all product descriptions, images, and pricing are accurate.
However, we cannot guarantee that all information on the site is completely error-free.

We reserve the right to update, change, or correct information at any time without prior notice.

4. Pricing & Payments

All prices are listed in the currency shown at checkout.
Prices may change without notice.

By completing a purchase, you agree to provide accurate payment details and authorize us to charge your chosen payment method.

5. Shipping & Delivery

Once an order is placed, you agree to the shipping terms provided on our Shipping Policy page.
Shipping times are estimates and may vary due to factors outside our control such as customs delays or courier issues.

Incorrect addresses provided by the customer are not eligible for refunds.

6. Returns & Refunds

Our 60-Day Refund Policy applies only to items that arrive damaged, defective, or incorrect.
Used or opened products cannot be returned for hygiene reasons.

For full details, please refer to our Refund Policy page.

7. Order Cancellations

Orders may be cancelled only before they are processed.
Once the order has been shipped, it can no longer be cancelled.

8. Prohibited Uses

You may not use the site or our products:

• For unlawful purposes

• To violate intellectual property rights

• To harass, abuse, or harm others

• To transmit viruses or malicious code

• To interfere with security features of the website

Violation of these terms may result in termination of service.

9. Intellectual Property

All content on the NovaHeal website — including text, graphics, logos, photos, and design — is the property of NovaHeal.
Reproducing, copying, or distributing any content without written permission is strictly prohibited.

10. Third-Party Links

Certain content may include links to third-party websites.
We are not responsible for the content, policies, or practices of any external sites.

11. Limitation of Liability

NovaHeal is not liable for:

• Improper use of the product

• Delays or issues caused by shipping carriers

• Damages arising from using or misusing our products

• Losses resulting from reliance on site information

Your use of our website and products is at your own risk.

12. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms of Service at any time.
Updates will be posted on this page, and continued use of the website indicates acceptance of any changes.

13. Contact Information

If you have questions about these Terms of Service, contact us at:
support@novaheal.co