Privacy Policy

NovaHeal is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase on our website.

1. Information We Collect

Personal Information

When you place an order or create an account, we may collect:

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Payment information (processed securely through third-party providers)

Automatically Collected Data

When you browse the site, we may automatically collect:

  • IP address

  • Device information

  • Browser type

  • Pages viewed

  • Cookies and tracking data

This helps us improve website performance, security, and user experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide order confirmations and tracking updates

  • Respond to customer service requests

  • Improve our website and services

  • Send marketing emails (only with your consent)

  • Detect and prevent fraud or unauthorized transactions

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share your data with trusted third parties who help us operate our business, including:

  • Payment processors

  • Shipping carriers

  • Email service providers

  • Fraud prevention tools

  • Analytics platforms

These partners only receive the information needed to perform their services and are required to protect your data.

4. Cookies & Tracking Technologies

We use cookies to:

  • Keep your cart items saved

  • Remember your preferences

  • Improve loading speed

  • Analyze website performance

You can disable cookies through your browser settings, but doing so may limit some site functionality.

5. Marketing Communications

You will only receive promotional emails if you choose to opt in.
You may unsubscribe at any time by clicking the “Unsubscribe” link in our emails.

Transactional emails (order confirmation, shipping updates, support replies) are still sent as needed.

6. Data Security

We take privacy seriously.
Your information is protected using industry-standard encryption, secure servers, and access controls.

While no system is 100% secure, we take all reasonable steps to prevent unauthorized access, misuse, or disclosure.

7. Your Rights

Depending on your region, you may have the right to:

  • Access the personal data we hold

  • Request corrections to inaccurate data

  • Request deletion of your data

  • Opt out of marketing communications

  • Request a copy of your data

If you want to exercise any of these rights, contact us at:
support@novaheal.co

8. Data Retention

We retain your information for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and maintain accurate business records.

9. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Revised” date.
Your continued use of the site means you accept the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, email us at:
support@novaheal.co