At NovaHeal, we want your experience to be smooth from the moment you place your order. Below you’ll find all the details about our shipping process.

Processing Time

All orders are processed within 1–2 business days.
Once your order is shipped, you’ll receive a confirmation email with a tracking number.

Shipping Times

Estimated delivery times:

• United States & Canada: 5–10 business days

• United Kingdom & Europe: 5–12 business days

• Australia & New Zealand: 7–14 business days

• Middle East & Worldwide: 7–15 business days

(Shipping times may vary depending on customs, local carriers, and peak seasons.)

Shipping Costs

Shipping rates are calculated at checkout based on your location.
We occasionally offer free shipping promotions, which will be clearly displayed on our site.

Tracking Your Order

Once your order leaves our warehouse, you’ll receive a tracking link so you can follow your package every step of the way.

Customs & Duties

International orders may be subject to customs fees or import taxes depending on your country’s regulations.
These fees are the customer’s responsibility.

Wrong Address / Missing Information

Please double-check your address before completing your order.
NovaHeal is not responsible for delays or lost packages due to incorrect or incomplete addresses.

If You Need Help

If you have any issues with your delivery or your tracking information, contact us at:
support@novaheal.co

We’re here to make sure your NovaHeal arrives safely and on time.