At NovaHeal, your comfort and confidence matter to us. We want every customer to feel supported, protected, and fully satisfied with their experience. If something goes wrong with your order, we’re here to make it right.

60-Day Refund Window

You are eligible for a refund or a replacement within 60 days of receiving your order if the item arrives damaged, defective, or incorrect.
Our team will review your case and process your refund as quickly as possible.

Eligibility Requirements

To qualify for a refund or replacement, you must provide:

• Your order number

• A clear photo or video showing the issue

• A brief explanation of what happened

Once verified, we will send a replacement free of charge or issue a full refund to your original payment method.

Hygiene & Safety Policy

For health and hygiene reasons, we cannot accept returns of used or opened devices. This ensures that every customer receives a completely new, untouched product.

Non-Refundable Situations

We cannot issue refunds for:

• Used or opened devices

• Change-of-mind requests

• Incorrect address provided at checkout

• Delays caused by customs, local couriers, or factors outside our control

Please double-check your shipping details before placing your order.

Lost or Missing Packages

If your package is lost due to a carrier error and does not arrive, we will gladly send a free replacement after verifying the tracking issue.

Order Cancellations

Orders may be cancelled only before they are processed or shipped. Once the order has been dispatched, it cannot be cancelled.

Refund Timeline

Once approved, refunds are processed within 3–7 business days.
Processing times may vary depending on your bank or payment provider.

Need Assistance?

For any refund, replacement, or order issue, please reach out to us at:
support@novaheal.co

We’re committed to responding promptly and ensuring you feel supported through every step of your NovaHeal experience.